Errors

I get a 'No Key(s) Found' error message even though I have a key in the PDF file of tests. Why?
If improper settings are used when scanning the tests, the key may not be detected and GraderJoe will not be able to grade the test. Scan the tests again us...
Sun, 25 Dec, 2016 at 9:45 PM
Why are some answer sheets not processed?
If an answer sheet is not processed, it could be for any of the following reasons: Some of the black squares around the answer sheets are missing or u...
Sun, 25 Dec, 2016 at 9:46 PM
I submitted my tests for grading. Why don't I see the results?
Depending on how many answer sheets there are in your test, it could take from a few seconds to a few minutes for GraderJoe to grade your multiple-choice te...
Sun, 25 Dec, 2016 at 9:47 PM
What if there is a problem with the grading?
Please report any problems by contacting us at support@graderjoe.com. 
Sun, 25 Dec, 2016 at 9:49 PM